Contacting our claims team

In the unfortunate event of loss or damage to your vessel, please get in touch with our claims team immediately via the contact details below. 

Claims line

+44 (0)1732 223610

Outside these hours, you will be automatically transferred to our messaging service where you can give details of your loss or damage. We always aim to respond to you by the next working day. Alternatively see our 'Emergency out of hours helpline' below. 

Emergency out of hours helpline

+44 (0)20 8502 6999

Should you require urgent assistance outside of our office hours, we have arranged for a specialist marine loss adjusting company, C Claims to provide an emergency claims helpline. The C Claims helpline will provide help and guidance in order to assist you at the initial stage of a claim.  Thereafter, all advice should be taken from and reference made to us or those parties that we may appoint to assist you.

Understanding the process

  • It’s important you tell us about any events that may lead to a claim under your policy, even if you decide not to go ahead with your claim.
  • As soon as we are told about an incident, we will ask you to provide full details over the phone or complete a claim form. If you haven’t already submitted a form (online or offline), we will send one out to you.
  • As part of the claims process, we will ask for estimates or quotations. These should be sent to us without delay to avoid slowing the process down.
  • We may instruct a surveyor to inspect and/or investigate your claim.
  • Repair instructions should not be given without our prior agreement.
  • When you are satisfied with the repairs, any invoices should be paid by you and the receipts should then be forwarded onto us so that we can reimburse you.